Complaints Management done your way
Streamlined complaint management software customized for your business needs.
Complaints management solution designed for ease
CoreStream GRC’s Complaints Management solution goes beyond basic tracking, it transforms how your organization handles, resolves, and reports complaints.
Unlike rigid, one-size-fits-all systems, our solution is tailored to fit your unique business processes, ensuring a structured yet flexible approach to complaint management.
With real-time collaboration, evidence collection, and a centralized view of compliance tasks across all locations, managers gain full visibility and control.
Trusted and preferred by global brands
Do these complaints management challenges sound familiar?
“Tracking complaints manually across multiple teams is a nightmare. Issues slip through the cracks, and by the time we catch them, they’ve escalated.”
“We waste so much time chasing updates via email and spreadsheets. There’s no clear visibility into what’s been resolved and what still needs attention.”
“Without a centralized system, every department handles complaints differently. It’s inconsistent, inefficient, and makes reporting a real challenge.”
“Our current software is supposed to streamline complaints management, but it’s so complex and unintuitive that employees avoid using it, which defeats the purpose.”
“The system we use requires so many workarounds that it actually creates more admin. It’s frustrating that we can’t tailor it to match how we operate.”
Identify
Complaints aren’t just minor inconveniences, they’re potential threats to service continuity, customer trust, and your bottom line. CoreStream GRC’s Complaints Management solution empowers you to take charge, transforming complaints into opportunities for improvement while minimizing disruption.
With real-time reporting, streamlined resolution tracking, and data-driven insights, you’ll stay ahead of issues before they escalate.
Action
CoreStream GRC gives you full visibility and control over complaints across your entire organization, with the ability to drill down into specific departments/regions. Our platform centralizes complaint recording, accelerates resolution, and streamlines reporting, enabling you to maintain operational resilience.
With automated tracking, clear responsibility assignment, and actionable insights, you’ll reduce response times and enhance accountability.
Forecast
Complaints management is more than just logging issues, it’s about understanding trends, identifying vulnerabilities, and preventing recurrence.
CoreStream GRC’s Complaints Management solution delivers real-time insights into the nature and severity of complaints, equipping you with the intelligence to make informed decisions. By raising awareness, tracking progress, and assigning actions, you’ll strengthen your organization’s risk posture and safeguard service delivery.
Protect
Our solution adapts to your existing processes and evolves with your needs. Whether managing large-scale enterprise operations or specific departmental workflows, CoreStream GRC provides the flexibility, speed, and accuracy you need.
With robust data privacy controls and seamless integration into your risk management framework, you’ll be equipped to meet today’s challenges and tomorrow’s.
Unlock the power of CoreStream GRC’s robust Complaints Management solution.
Your single source of truth via powerful integrations
“There are plenty of expensive and complex risk software offerings out there but we wanted a product that was simple to use and intuitive. We quickly appreciated that the CoreStream GRC product was for us and, importantly, one with the potential and flexibility for our users to grow with.
Added to this has been CoreStream GRC’s service that, from enquiry to implementation, has been faultless.”
Ian Ross
Head of Audit & Assurance
“The BBC and its Partners have awarded contracts to CoreStream GRC through competitive procurement processes. I have recommended CoreStream GRC repeatedly as the company provides reliable, robust, intuitive software which has met the BBC information security, data and risk controls. CoreStream GRC has been central to us securing and retaining audience trust and the business partnership we share is first class.”
Claire McLaughlin
Head of Interactive Technology
“The CoreStream GRC system provides us with an amazing single source of the truth, not only for what needs doing but also for what’s been done: it evidences it, which was always a problem in the past. By recording everything in one place, we can see all obligations, manipulate them and report on them. My mantra is: if in doubt, get it into CoreStream GRC. You can never have too much information.”
Andy Indominus
Engineering Director
Take control of your complaints management
Request a demo today!
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